+38 (097) 321-23-23

romano.teos@gmail.com

Kiev, Ukraine

often I'm somewhere in Asia

09:00 - 21:00

Terms of payment and return

The Roman Teos website provides information and consulting services on a healthy lifestyle and design:

  1. Online consultations
  2. Training courses and programs
  3. Jewelry design (selection of stones)
  4. other services

The cost of services is described in detail on the pages of the Site. The terms of payment and return depend on the service provided and are described in detail on this page.

Online consultations

Terms of payment:

  • Payment for online consultations can be made for each consultation separately or through a subscription.
  • Payment is due in full prior to the start of the consultation.
  • Payment for classes/subscription is made mainly on the Site. In case of problems with payment, you need to write to Viber or WhatsApp at +38 (097) 321-23-23.

Return conditions:

In accordance with the offer agreement, the Customer has the right to a refund for paid unused classes. Payment is refundable minus the cost of a bank transfer.

Conditions for obtaining online consultations:

As a client, I value time, so there are some rules about canceling consultations. Please check them out:

  • A consultation can only be rescheduled once.
  • If you report your absence 12 hours before the start of the consultation, the consultation is rescheduled for another date.
  • If you have not warned about your absence from the consultation at least 12 hours before it starts, then such a consultation is not subject to further transfer.
  • If I am unable to hold a consultation for any reason at the time previously agreed with the client, then I am obliged to inform the client about this at least 12 hours before the start of the consultation. The consultation is postponed to the next agreed time.
  • If I warned you about the cancellation / rescheduling of the consultation less than 12 hours before it starts, +1 additional express consultation is added to your subscription.
  • You can report the need to reschedule a consultation on Viber, Telegram or WhatsApp at +38 (097) 321-23-23.

Training courses and programs

Terms of payment:

  • Payment for courses and training programs is carried out in one payment in full.
  • Access to the paid course / program opens within 24 hours from the moment of payment.
  • Payment is made primarily on the Site. In case of problems with payment, you need to write to Viber, Telegram or WhatsApp at +38 (097) 321-23-23.

Return conditions:

In accordance with the offer agreement, you have the right to a refund for paid but unused courses, training programs or consultations. In such cases, you must report your decision no later than within three calendar days from the date of payment, and also explain the reason for your refusal. After that, I must consider your appeal within 5 calendar days. If the reasons given correspond to the terms of the offer agreement, the full amount paid, minus the cost of a bank transfer, will be returned within 10 calendar days from the date of the decision to return.

Jewelry design (selection of stones)

Terms of payment:

  • Jewelry design is carried out after 100% payment for the services of the designer.
  • After the Customer approves the design layout of the decoration, a 3d model is made.
  • Physical production of jewelry begins after 50% payment for materials and labor.
  • The remaining amount, from the total cost of the product, is paid before sending the jewelry to the Customer.
  • Prepayments are made primarily on the Site. In case of problems with payment, you need to write to Viber, Telegram or WhatsApp at +38 (097) 321-23-23.

Return conditions:

  • In case of refusal of design services on your initiative, the prepayment is non-refundable. This service is performed by a designer (freelancer), whom I pay for the design and design work. But, I can return this prepayment (minus bank expenses) only if I find a client for this jewelry model.
  • In case of refusal to pay for the second part for the physical production of jewelry, the prepayment is not refundable, because. precious materials, stones, etc. were used for this.

other services

Terms of payment:

  • Individual information and consulting services are provided after full payment.
  • The terms of the provision of services, the volume and form are negotiated in advance.
  • Payment is made primarily on the Site. In case of problems with payment, you need to write to Viber, Telegram or WhatsApp at +38 (097) 321-23-23.

Return conditions:

In accordance with the offer agreement, you have the right to a refund for paid, but unused services. If you have already paid, but for some reason changed your mind and want to refuse the service, you must inform about your decision no later than within three calendar days from the date of payment, and also explain the reason for your refusal. If the agreed time for the provision of the service is less than three days, then you must communicate your decision at least 36 hours before the agreed date and time. I, as the Contractor, must consider your appeal within 3 calendar days. If the reasons given correspond to the terms of the offer agreement, in this case, the full amount paid, minus the cost of a bank transfer, will be returned within 10 calendar days from the date of the decision to return.